1. Can I return a product if I change my mind or it doesn't meet my expectations?
- We do not accept returns for change of mind or product dissatisfaction. However, we offer an exchange policy for eligible products.
2. How long do I have to request an exchange after receiving my order?
- You have a period of 7 days from the date of delivery to request an exchange for eligible products.
3. What products are eligible for exchange?
- All the products are eligible for exchange.
4. How do I request an exchange?
- To request an exchange, please contact our customer support team within the 7-day exchange window. They will guide you through the process.
5. Do I have to pay for shipping when returning the product for exchange?
- Yes, you are responsible for the shipping costs when returning the product for an exchange.
6. What happens after I ship back the product for exchange?
- After you ship the product back to us, we will conduct a quality check (QC) to ensure it meets our exchange criteria.
7. How long does the QC process take?
- The QC process typically takes 1-2 days from the date we receive your returned product.
8. What happens if my returned product does not pass the QC process?
- If the product does not pass our QC process, we will contact you to discuss available options, which may include returning the same product to you.
9. When can I expect to receive the exchanged product?
- Once the product passes the QC process, we will ship the exchanged product to you. You will receive an email notification with tracking information.
10. Can I exchange a product multiple times within the 7-day period?
- No, you can only exchange a product once within the 7-day exchange period.
11. What if I receive the wrong item or a defective product in my exchange?
- If you receive the wrong item or a defective product in your exchange, please contact our customer support immediately, and we will rectify the issue.
12. Can I get a refund instead of an exchange?
- We do not offer refunds for returned products. Exchanges are the only option available under this policy.