Returns & Exchanges

1. Can I return a product if I change my mind or it doesn't meet my expectations?
We do not accept returns for change of mind or product dissatisfaction. However, we offer an exchange policy for eligible products.

2. How long do I have to request an exchange after receiving my order?
You have a period of 7 days from the date of delivery to request an exchange for eligible products.

3. What products are eligible for exchange?
All the products are eligible for exchange.

4. How do I request an exchange?
To request an exchange, please contact our customer support team within the 7-day exchange window. They will guide you through the process.

5. Do I have to pay for shipping when returning the product for exchange?
Yes, you are responsible for the shipping costs when returning the product for an exchange.

6. What happens after I ship back the product for exchange?
After you ship the product back to us, we will conduct a quality check (QC) to ensure it meets our exchange criteria.

7. How long does the QC process take?
The QC process typically takes 1-2 days from the date we receive your returned product.

8. What happens if my returned product does not pass the QC process?
If the product does not pass our QC process, we will contact you to discuss available options, which may include returning the same product to you.

9. When can I expect to receive the exchanged product?
Once the product passes the QC process, we will ship the exchanged product to you. You will receive an email notification with tracking information.

10. Can I exchange a product multiple times within the 7-day period?
- No, you can only exchange a product once within the 7-day exchange period.

11. What if I receive the wrong item or a defective product in my exchange?
- If you receive the wrong item or a defective product in your exchange, please contact our customer support immediately, and we will rectify the issue.

12. Can I get a refund instead of an exchange?
- We do not offer refunds for returned products. Exchanges are the only option available under this policy.